Balanced Scorecard (BSC)

The courses are designed for process managers and business analysts to gain insight into best practices in creating quality indicators
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Open training

3 days
24 hours

Venue: online

Group: recruited

Program: standard

42 000 hrn
36 000* hrn
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* promotional price is valid for a limited time

Corporate training

3 days*
24 hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form

Coach Kochukov Andrey

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D. Diploma
Introduction to technical writing

For whom

The course is designed for process managers and business analysts to get an idea of the best practices in creating quality indicators (controls) in the KPI-CSF-KGI chain when modeling and managing business processes. From a general description to a deep decomposition to the final functions and roles of performers.

Програма курсу

  • Knowledge of the Balanced Scorecard concept. The basic idea of the Balanced Scorecard concept is to provide management with the most important information in a concise, structured form, in the form of a system of indicators.
  • The Balanced Scorecard system allows the company’s management to set strategic goals for subordinates of all levels, and to evaluate the performance of each division and the contribution of each of them to the implementation of the company’s overall strategy
  • Within the framework of the Balanced Scorecard model, four blocks (the so-called “perspectives”) – “Finance / Economics”, “Market / Customers”, “Business / Processes” and “Infrastructure / Employees” – are interconnected by a strategic cause-and-effect chain.
  • A qualified team of employees, using a developed infrastructure (information systems, equipment, technologies), provides the necessary systems and quality of business processes. Well-established business processes ensure customer satisfaction, competitive advantages and the company’s success in the market. The company’s marketing success, in turn, ensures its financial success.
  • The reverse chain of the Balanced Scorecard model is unwound as follows: the reasons for low values of financial and economic indicators should be sought in the Market/Customers block, customer dissatisfaction means that there are problems in the Business Processes block, and the roots of problems with business processes are in the Infrastructure/Employees block