ITIL: Release, Control and Validation

The course is designed for IT managers who are responsible for the quality of changes and releases (Change and Release Manager) and IT Solution Architects (Solution Manager, IT System Architect) to gain insight into best practices in making changes and capturing them in the form of release versions.
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Open training

4 days
32 academic hours

Venue: online

Group: recruited

Program: standard

60 000 hrn
48 000* hrn
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* promotional price is valid for a limited time

Corporate training

4 days
32 academic hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*.
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form.

Coach Andriy Kochukov

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D.

 

 

 

For whom

The course is designed for IT managers who are responsible for the quality of changes and releases (Change and Release Manager) and IT Solution Architects (Solution Manager, IT System Architect) to gain insight into best practices in making changes and capturing them in the form of release versions.

Course program

  • Learning the Configuration Management process
  • Learning the Change Management process
  • Study of the Release Management process
  • Systematization of knowledge and skills in organizing the work of the IT department based on a process approach
  • Practice of IT service management.
  • Basic principles of service management
  • Services, their parameters and characteristics
  • ITSM processes and functions
  • Service life cycle
  • Levels of service delivery
  • Process maturity levels and their impact on the IT organization
  • Basic principles of process modeling
  • Practical work on studying the IDEF0 standard
  • Configuration, Change, Release Management processes and their place in the service life cycle.
  • Goal, objectives and role of SOA processes in the service life cycle
  • The process of configuration management.
  • The purpose of the process.
  • Description of the configuration management process.
  • Issues of developing the structure, determining the degree of coverage and depth of the configuration database (CMDB).
  • Structure and diagram of the configuration management process.
  • Detailed description of the process algorithm and its procedures.
  • Key performance indicators of the process.
  • Roles and participants in the process.
  • Connection with other processes.
  • The Change Management process.
  • Purpose and signs of process absence.
  • Description of the Change Management process.
  • Development and discussion of possible variants of the “request for change” (RFC) form.
  • Issues of standardization of changes.
  • Structure and diagram of the Change Management process.
  • Detailed description of the process algorithm and its procedures.
  • Relationship between Change Management