Financial management and planning of IT services.

The course is designed for IT managers who are responsible for the quality of services provided (Service Manager) to gain insight into best practices in the formation and control of service budgets, the formation of prerequisites and calculation of return on investment (ROI) and total cost of ownership (TCO) of service services, to calculate and justify costs and expenses.
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Open training

2 days
16 hours

Venue: online

Group: recruited

Program: standard

36 000 hrn
16 000* hrn
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* promotional price is valid for a limited time

Corporate training

2 days*
16 hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form.

Coach Kochukov Andrey

Coach Kochukov Andrey

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D. Diploma

For whom

The course is designed for IT managers who are responsible for the quality of services provided (Service Manager) to gain insight into best practices in the formation and control of service budgets, the formation of prerequisites and calculation of return on investment (ROI) and total cost of ownership (TCO) of service services, to calculate and justify costs and expenses.

Programm

This part of the course is aimed at systematizing applied knowledge and is designed to familiarize leading IT professionals who do not have a basic financial and economic education with all the components of this area of activity.

The course provides insight into the composition of IT department costs, methods of calculating IT costs, features of management accounting, principles of IT budgeting, types of cost recovery, and methods of investment analysis. The course also covers issues of supplier and demand management.

  • The practice of IT service management
  • Basic principles of service management
  • Services, their parameters and characteristics
  • ITSM processes and functions
  • Service life cycle
  • Levels of service delivery
  • Process maturity levels and their impact on the IT organization
  • Basic principles of process modeling
  • Practical work on studying the IDEF0 standard
  • SOA processes and their place in the service life cycle.
  • The purpose, objectives and role of SOA processes in the service life cycle
  • Financial management
  • Overview of process activities
  • Financial and management accounting (Types of costs, selection of cost accounting objects, selection of cost allocation base, estimation of the cost of services by various methods)
  • Practical work: calculation of the cost of IT services (accounting for direct costs, selection and use of methods for accounting for indirect costs)
  • Total Cost of Ownership (TCO): purpose, use, calculation method
  • Evaluation of IT investments. Return on investment. ROI
  • Cost planning (budgeting) (approaches to budgeting, organization of the process)
  • Practical work: budgeting for the IT department
  • Cost recovery and pricing
  • Development of key process indicators
  • Roles of the process
  • Typical implementation problems
  • Demand management
  • Process goals and objectives
  • Demand modeling
  • Accounting for Pattern of Business Activity in demand modeling
  • Creating business activity patterns based on User Profiles
  • Practical work: creating business activity patterns based on User Profiles
  • Ways to generate demand
  • Process roles