ITIL: Create, Deliver and Support

The course is designed for IT managers who are responsible for the quality of changes and releases (Change and Release Manager) and IT Solution Architects (Solution Manager, IT System Architect) to gain insight into best practices in making changes and capturing them in the form of release versions.
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Open training

3 days
24 hours

Venue: online

Group: recruited

Program: standard

42 000 hrn
36 000* hrn
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* promotional price is valid for a limited time

Corporate training

3 days*
24 hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*.
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form.

Coach Kochukov Andrey

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D. Diploma

For whom

The course is designed for IT managers who are responsible for the quality of changes and releases (Change and Release Manager) and IT Solution Architects (Solution Manager, IT System Architect) to gain insight into best practices in making changes and capturing them in the form of release versions.

Programm

  • The evolution of professionalism in IT and Service Management
  • Organization People and Culture
  • Building effective team
  • Developing team culture
  • Summary
  • Using information and technology to create, deliver? And support service
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation
  • Artificial intelligence
  • Machine learning
  • Continuous integration, Continuous delivery, Continuous deployment
  • The value of an effective information model
  • Automation of service management
  • Summary
  • Value streams to create, Deliver, and support services
  • ITIL service value streams
  • Model value streams to define a minimum viable practice
  • Summary
  • Prioritizing work and managing supplies
  • Why do we need to prioritize work
  • Commercial and sourcing consideration
  • Summary