ITIL: IT Human Resource Management

The course is designed for IT managers who are the heads of IT and HR areas, departments, divisions and groups to gain insight into best practices in personnel management at all stages of the life cycle, taking into account the competence, psychological and socio-cultural characteristics of IT personnel.
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Open training

4 days
32 hours

Venue: online

Group: recruited

Program: standard

62 000 hrn
48 000* hrn
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* promotional price is valid for a limited time

Corporate training

4 days*
32 hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form.

Coach Kochukov Andrey

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D. Diploma

 

For whom

The course is designed for IT managers who are the heads of IT and HR areas, departments, divisions and groups to gain insight into best practices in personnel management at all stages of the life cycle, taking into account the competence, psychological and socio-cultural characteristics of IT personnel.

Programm

  • Psychological characteristics of specialists.
  • Measurement of competence and skill.
  • Occupational program.
  • Practical work: drawing up a professional profile for a specialist of the 1st support line, 2nd and 3rd support lines, IT manager, IT sales manager (optional).
  • Interviewing and evaluating candidates.
  • Methods and ways of conducting interviews: “One-on-one”, “One plus one”, “One plus two”, “Cross”, “Good and evil”.
  • Method of creating stressful conditions.
  • Behavioral interviews.
  • Case interviews.
  • Manipulation, intimidation, domination as methods of psychological influence.
  • Verbal, non-verbal, methods and ways of observation.
  • Assessment of behavioral reactions.
  • Practical work: drawing up a list of questions and an interview plan with candidates.
  • Personnel management
  • Adaptation and training of staff.
  • Delegation of authority.
  • Management by objectives.
  • Key performance indicators.
  • Balanced Score Card system.
  • Practical work: Building a list of KPIs for an employee of one of the departments (optional).
  • Staff appraisal: forms, criteria, possible problems.
  • Practical work: Drawing up a list of criteria for the performance appraisal of an employee of one of the departments (optional).
  • Motivation and stimulation of staff. Non-material motivation. Material reward (stimulation). Possible structures of labor remuneration.
  • Practical work: Development and presentation of motivational measures for the staff of the unit (optional).
  • Operational management of personnel. Retention of employees. Planning of the organization. Models of organization.
  • Practical work: Identification of the existing type of organization (unit). IT project management.
  • Basic principles of building project teams.
  • Examples of project team models.
  • Termination of the contract.