ITIL: MALC Service Lifecycle Management

The course is designed for IT managers who manage internal IT departments or outsourced service units to gain insight into best practices in service design and delivery, and the formation of service desks of any (including digitalized) form.
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Open training

4 days
32 hours

Venue: online

Group: recruited

Program: standard

62 000 hrn
48 000* hrn
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* promotional price is valid for a limited time

Corporate training

4 days*
32 hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form.

Coach Kochukov Andrey

Тренер Кочуков Андрій

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D. Diploma

 

For whom?

The course is designed for IT managers who manage internal IT departments or outsourced service units to gain insight into best practices in service design and delivery, and the formation of service desks of any (including digitalized) form.

Programm

  • Preparation and obtaining higher qualification in ITIL.
  • Identification of key business and management issues in IT Service Management
  • Manage planning and implementation
  • IT Service Management
  • Implementation of Strategic Change Management and Risk Management
  • Organizational problem solving and service evaluation