ITIL4. Direct, Plan, Improve

Курс призначений для ІТ менеджерів, які несуть відповідальність за якість проведених змін і релізів (Change and Release Manager), та Архітекторів ІТ рішень (Solution Manager, IT System Architect) для отримання уявлення про кращі практики у проведенні змін та фіксації їх у вигляді версій релізів..
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Open training

4 days
32 hours

Venue: online

Group: recruited

Program: standard

62 000 hrn
48 000* hrn
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* promotional price is valid for a limited time

Corporate training

4 days*
32 hours

Venue: online or in your office

Group: members of your company

Program: takes into account the characteristics of the customer

* the number of days may vary depending on the customer's wishes
By arrangement*.
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* the price is formed depending on the needs of the customer

Closest events

No events available.

Features

Language: Ukrainian, English, Finnish, Arabic, Hebrew

Program: includes practical classes

Certificate: students will receive a certificate of attendance and additional materials in electronic form.

Coach Kochukov Andrey

Experience: 25+ years of teaching various management practices and business processes. Conducting audits of companies around the world and setting up their management solutions.

Education: ICI, Brussels, Belgium Faculty of Sociology, full-time. Specialty Sociology Ph.D. Diploma

 

For whom

The course is designed for IT managers who are responsible for the quality of changes and releases (Change and Release Manager) and IT Solution Architects (Solution Manager, IT System Architect) to gain insight into best practices in making changes and capturing them in the form of release versions.

Programm

  • Introduction 
  • Key terms and concepts 
  • Key terms
  • Key concepts
  • Direction and control 
  • Cascading objectives and requirements
  • Defining effective policies, controls, and guidelines
  • Decision making at the right level
  • Governance, risk, and compliance 
  • Role of risk management in direction, planning, and improvement
  • Governance
  • Continual improvement 
  • Improving the SVS
  • The continual improvement model
  • Assessing for improvement
  • Prioritizing outcomes
  • Developing a business case
  • Learning from past experience
  • CM and communication 
  • Organizational change management
  • Communication and OCM
  • Interfaces across the value chain
  • Measurement and reporting 
  • Basics of measurement and reporting
  • Types of measurements
  • Success factors and KPIs
  • Value streams and practices 
  • Value stream mapping
  • Value streams, practices, and processes in the SVS
  • Methods and techniques to direct, plan, and improve value streams and practices
  • Taking the DPI examination 
  • Purpose of the ITIL 4 DPI qualification
  • Examination overview
  • Question type examples
  • Examination modalities
  • The ITIL 4 certification scheme 
  • ITIL Foundation
  • ITIL Managing Professional stream
  • ITIL Strategic Leader strea
  • ITIL Master
  • ITIL and the T-shaped individual
  • ITIL 4 Direct, Plan and Improve syllabus Further information