ITIL
ITIL describes the world's best practice for organizing an enterprise or division that provides services in the field of information technology.
ITIL Security: Information Security Management
2 days
16 hours
- Basic principles of the information security management process
- Information security from a business perspective
- The price of information
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ITIL: Create, Deliver and Support
3 days
24 hours
- Evolution of professionalism in IT and service management
- People and organization culture
- Building an effective team
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ITIL4. Direct, Plan, Improve
4 days
32 hours
- Direction and control
- Cascading objectives and requirements
- Defining effective policies, controls, and guidelines
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ITIL: IT Human Resource Management
4 days
32 hours
- Psychological characteristics of specialists.
- Measurement of competence and skill.
- Occupational program
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Financial management and planning of IT services.
2 days
16 hours
- Introduction. Practice of IT service management
- Basic principles of service management
- Services, their parameters and characteristics
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ITIL: Service Offerings and Agreement: an integrated approach
5 days
40 hours
- Basic principles of service management
- Services, their parameters and characteristics
- ITSM processes and functions
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ITIL – SOA: PPO Planning, protection and optimization of services
4 days
32 hours
- A program of key planning actions
- Achieve high efficiency by utilizing
- Program of key actions for planning
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ITIL: MALC Service Lifecycle Management
4 days
32 hours
- Preparation and obtaining higher qualification in ITIL.
- Identification of key business and management issues in IT Service Management
- Manage planning and implementation
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ITIL: Operational Support and Analysis: service support
3 days
24 hours
- Basic principles of service management
- Services, their parameters and characteristics
- ITSM processes and functions
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ITIL: Release, Control and Validation
4 days
32 academic hours
- Learning the Configuration Management process
- Learning the Change Management process
- Study of the Release Management process
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